Contact Center & Business Processing Services
Through ARO you cut the operational fat and increase your profits. We have more experience as a distributed workforce provider of valuable business support services than almost any other company.
Our many years of proven success uniquely qualify ARO to significantly reduce your costs and deliver highest-quality services to a wide variety of industries such as insurance, healthcare, call center, among others.
Over 20 years ago, we incorporated the then-new business model of a workforce populated with geographically distributed professionals tied together with cutting-edge IT and telephone technology. Since then, what was a unique and untried formula is now THE recognized lower-cost/higher- productivity rule of business services success.
As one of the very first organizations to successfully perfect the distributed workforce business solution, ARO has brought to life many myths about the cost-intensive "bricks and mortar" facility. What does this mean for you? It's very simple: our depth of experience saves you a lot of money in facility, employee churn, worker training (and re-training), and HR support costs. You also successfully leverage a consistent, stable group of highly skilled professionals. We have one singular goal: deliver the best possible services and significantly reduce your fiscal liabilities to deliver the highest possible profit/benefit to your enterprise.
Any way you look at it, ARO adds value to your business.
"ARO's depth of experience saves you a lot of money in facility, employee training, management and HR support costs."
ARO’s telephone-underwriting model success is driven by our unique ability to tap the labor pool and train these experienced workers in the interactive process of obtaining critical background health information. The ARO professional can enter information on your host system or our systems and transfer the data to each individual carrier’s database.
Using the healthcare provider’s scheduling system, ARO’s distributed healthcare professionals schedule new appointments, page physicians, dispense information to patients, and track categories of calls. We can even remind your patients of their upcoming appointments, or add any other personal contact touches your patients have come to expect from your practice.
ARO can perform many of your ongoing daily, administrative back-office responsibilities, you empower your employees to be more productive in your core business. Organizations that outsource are again experiencing business growth while significantly reducing operating costs and improving the cumulative quality of their work.
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